AC Knowledge Management Enterprise vs. Tettra

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AC Knowledge Management Enterprise
Score 0.0 out of 10
N/A
AC Knowledge Management Enterprise is a knowledge management package for sharing and managing knowledge articles on Salesforce Experience Cloud. While utilizing Salesforce Lightning Knowledge on the backend, it features a custom interface for filtering, viewing, and searching articles, while aiming to ensure a user-friendly UX, streamline customer support, and enhance the overall customer experience. It is presented as an ideal solution for efficiently managing large volumes of knowledge…N/A
Tettra
Score 6.1 out of 10
Small Businesses (1-50 employees)
Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.N/A
Pricing
AC Knowledge Management EnterpriseTettra
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
AC Knowledge Management EnterpriseTettra
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsActive users are people who sign up for Tettra with their Slack account
More Pricing Information
Community Pulse
AC Knowledge Management EnterpriseTettra
User Ratings
AC Knowledge Management EnterpriseTettra
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
AC Knowledge Management EnterpriseTettra
Likelihood to Recommend
No answers on this topic
Tettra is well suited as a repository for company information but can get cluttered quickly if used more broadly and dynamically. It is helpful for documents with wide permissions, and for disseminating information that’s owned by specific people.
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Pros
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  • Easy to use.
  • Easy to set-up.
  • The free version has basic integration options.
  • For the paid plans nice extra features (ie API).
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Cons
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  • There aren’t enough shiny features to differentiate from Google docs
  • Limited to Slack authentication
  • There is limited live collaboration functionality
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Support Rating
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I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.
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Alternatives Considered
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Both products are comparable. our company allows a certain number of similar products, so we use both for different teams.
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Return on Investment
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  • Easier to find information
  • Meets you on the platforms you already use - ie Slack and Google.
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ScreenShots

AC Knowledge Management Enterprise Screenshots

Screenshot of Knowledge baseScreenshot of Improved sorting logicScreenshot of Collapsible sections