AC Ideas Ultimate vs. Medallia Video

AC Ideas Ultimate

Medallia Video

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AC Ideas Ultimate	N/A	N/A	A LEX-native app for managing ideas and feedback from Experience Cloud sites. It provides a structured and streamlined approach to idea management allowing organizations to enhance their products and services based on real customer needs and preferences. AC Ideas Ultimate app offers features for idea management on an Experience Cloud site. It allows users to organize ideas and suggestions into groups, configure separate settings for different zones based on product or target audience, and…	$700 per month company
Medallia Video	Score8 out of 10	N/A	Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.	N/A

Pricing

AC Ideas Ultimate

Medallia Video

No answers on this topic

No answers on this topic

Pricing Offerings
AC Ideas Ultimate	Medallia Video
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Optional

No setup fee

—

—

User Ratings
	AC Ideas Ultimate	Medallia Video
Likelihood to Recommend	- (0 ratings)	8.0 (2 ratings)

User Testimonials
	AC Ideas Ultimate	Medallia Video
Likelihood to Recommend	Advanced Communities No answers on this topic	Medallia This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things. Incentivized Verified User Read full review
Pros	Advanced Communities No answers on this topic	Medallia Capture voice of the customer Predicts behavior and identifies opportunities for improvement Pre-built templates I can personalize with the customer comments and case data provided Incentivized Verified User Read full review
Cons	Advanced Communities No answers on this topic	Medallia Implementation Email delivery (spam risk). Sharing access. Incentivized Verified User Read full review
Return on Investment	Advanced Communities No answers on this topic	Medallia It's pricey, but so is losing a customer The AI feature could be a little more robust Training on its features would be a HUGE benefit. Incentivized Verified User Read full review
ScreenShots	AC Ideas Ultimate Screenshots