Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.
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Vector LMS and Industrial Manufacturing Training
Score 6.0 out of 10
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Vector LMS (replacing the former Convergence LMS) is a learning management system designed specifically for the needs of industrial & manufacturing facilities. It is designed to identify skill and compliance gaps, deliver consistent training, and build a stronger workforce, and is delivered from Convergence Training, a Vector Solutions company (acquired 2018).
Absorb LMS answered a lot of questions we were facing as an organization in how we train and develop our employees. Absorb LMS is not only a fantastic repository for learning resources, the built in tools make creating new resources and experiences for our teammates so much easier and more streamlined. We use the Absorb Create authoring tool and have had great luck in course creation using many methods (AI, templates, etc.). We implemented the LMS in 4 weeks due to the guidance and willingness of our Implementation manager to move along at a quicker pace. We also love the Absorb library of content that helps fill in some of the soft skills and safety gaps without us having to create internal resources.
A good scenario for this program is when you need to roll out more customized and specific content that is targeted to a specific department or group. Each leader or department can create their own content that makes it easy for their own employees to complete and finish it at their own pace and on their own hours. It is not that great for leaders or administrators that want to create and upload custom content, this process is not easy and takes more time than it should.
Customer Service - Our CSM, Kirsten Spak, provides friendly, timely and high quality help and has helps us to understand and efficiently use the system.
Course Creation - We have been able to create custom courses with a wide range of features, including branding, audio, video and assessments.
Reporting - Absorb LMS offers a robust reporting function which allows us to understand our users and meet the needs of our partners when user information is required for their projects.
The user interface and command are fairly self-guiding and self-explanatory. It's not that difficult to know or figure out where to go next or what to click next.
The lesson progression and tracker are clear as well. You know easily where you are in a module, how much is left, etc. It also is easy for managers and those on the backend to track progress and see completion.
It reaches all employees virtually which is crucial since we are fully remote now and have employees in all time zones across the country.
The "And" and "Or" rules for self + automatic enrollment could be spelled out more to clarify who we're enrolling into courses
The thumbnail and poster "Upload photo" section is confusing. There should be a "Favorites" folder where we can easily find most commonly used posters and thumbnails
more education around Absorb analyze essentials
How the Featured courses section ranks courses is confusing on the back-end. I need to switch the primary one to second place to feature the new one first. But if the previous one now becomes second place, what happens to the old course that was in second place? I've noticed the order you select on the back-end for this isn't always reflected on user side
Same comment as Featured Courses but for appearance of billboards. Hard to position each in the right order
Customizing the [Vector] LMS content can be difficult sometimes on the backend, it is not intuitive and our [Vector] LMS administrators have to get involved every time - even for simple customizations.
Improving the experience on the backend when loading or curating content needs improvement. Once it's uploaded it's fine, but getting to that point is cumbersome.
Platform stability is questionable at times in terms of timing out, glitches, having to restart modules, etc. This should be looked into and made more stable.
Absorb provides the platform and support for us to create a place for resources that is agile and simple to deploy. We are able to use across multiple countries and departments. Absorb is also constantly developing their platform to meet users needs, which is helpful for us as we grow.
It is very intuitive, not just from an admin perspective to manage courses and track completions, but also from a learners' perspective. It is very easy to find courses, search for courses, and track personal course progress. The interface is well designed, which makes it simpler for our audience to navigate the portal and find what they are looking for
We have never had any major issue with Absorb's availability. Any outages that have occurred have been planned an communicated. Any small issues that occur within the Absorb platform have been addressed efficiently and quickly by support and the development team
Absorb LMS's performance is very reliable and consistent. Pages load quickly. Report are generated within a reasonable amount of time (even with significant amounts of data), etc. Nothing seems to slow it down.
[...] is a ROCK star- having her as part of our support team has been a game changer. She is a true problem solver at heart and has an unique ability to retain who we are as a company and match that with what can help us most. She has been a game changer for our internal admin team and is supporting us through a business review to help guide us in the best direction on our constant growth.
Absorb was able to provide an initial training of the platform, covering all our basic needs. Additionally, there are Absorb learning modules available for further learning that can be accessed at anytime. There is also the ability to review Absorb's extensive resource library to find the answers to questions/troubleshooting. Beyond that, we opted for the Premier Support so our organization has access to a dedicated Customer Success Manager.
The implementation of Absorb went very seamlessly. We previously had the Oracle LMS and importing user data and getting the new system up to speed was painless. The smooth transition helped leaders and staff gain confidence early in the application/company and we have had a successful partnership with Absorb since.
Absorb LMS is feature packed with small but smart elements (can have a username that isnt an email, can change the core language used in the platform, can change the font and layout) that offer greater security and accessibility for learners.
I was not involved in the selection process for [Vector] LMS; however, from my experiences with other platforms, this one seems to be solid. It's not perfect as no platform is, but it seems to get the job done especially for those on the user end. As mentioned, if you want to upload custom content it can be a task that requires more time and effort than it should.
We have already scaled our LMS from a couple hundred users to 1000 users and have plans to scale even larger. We use the LMS across multiple internal departments. countries and user types. Absorb has made it easy to integrate and scale and we will continue to scale in the near future.
Our ROI is yet to be determined as we haven't fully rolled it out yet. We hope that this will improve our customer loyalty and advocacy, set us apart from competitors, and appeal to prospects as something that is extremely valuable. ROI measurements will include customer participation, satisfaction from learners and their managers and any new customers who quote the platform as a reason they chose us.
I cannot speak to the cost of the platform as I wasn't involved in the process, but it seems to be a good investment. Most features are logical and easy to use unless you're on the backend.
The negative impact is most felt by leaders that want custom content to be created or uploaded. This is not a quick turnaround and can cause delays or issues.
The positive impact is it allows people to complete it at their own pace and can be reached by all employees. Especially in the virtual environment, it is really useful.
