Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.
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Thought Industries
Score 8.8 out of 10
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The Thought Industries platform enables enterprise organizations to create,
manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the
unique needs of customer education, and aims to make it easy to handle complex learning
operations at scale to empower growth. Its administrative capabilities include native tools and thirdparty integrations, businesses boost learner engagement, operationalize
processes, and…
Absorb LMS has way more customization, better customer service, and a much more user-friendly look and feel. Sadly, Absorb LMS does not allow you to take notes on the platform, which is a huge miss. However, everything else is far superior to Thought Industries. Absorb LMS is …
My (internal) project build team consisted of three people - one with experience setting up an LMS previously, and two with no experience. I have experienced 'out of the box' builds before and they are rarely intuitive and/or easy to navigate and set up. This was not the case with Absorb LMS. The eLearning modules and face-to-face support provided was thorough and there was a lack of unneccessary complexity to setting up the platform. My novices now know there way around every inch of the platform and love using it. This was not our first LMS, but it may well be our last. The functionality (from reporting for admins to ease of access for learners) far exceeds our previous experiences and we have a product that looks great, works seemlessly and that we are very proud of.
Thought Industries is perfect if you are trying to scale your customer education business for a growing customer base. It is more expensive than their competitors, but the price is worth it based on the product and experience. Thought Industries is likely great for smaller customers, although we are an enterprise-level customer. If you are not offering multiple modalities for your training program, Thought Industries (or any LMS for that matter) might not be the best investment.
Customizing the user interface was fairly simple and our learners WANT to use the platform because it looks so nice.
Admins have so many tools at their fingertips to pull reports, create new users, author new courses, and more!
Absorb LMS has been the solution to so many problems we had experienced in our previous LMS: ease of use, course library, course authoring, tracking, reporting, etc.
The "And" and "Or" rules for self + automatic enrollment could be spelled out more to clarify who we're enrolling into courses
The thumbnail and poster "Upload photo" section is confusing. There should be a "Favorites" folder where we can easily find most commonly used posters and thumbnails
more education around Absorb analyze essentials
How the Featured courses section ranks courses is confusing on the back-end. I need to switch the primary one to second place to feature the new one first. But if the previous one now becomes second place, what happens to the old course that was in second place? I've noticed the order you select on the back-end for this isn't always reflected on user side
Same comment as Featured Courses but for appearance of billboards. Hard to position each in the right order
Cannot pull a report for a course(s) to show who has not started the course
Cannot reset gamification or run specific gamification campaigns
Although SCORM compliant, SCORM courses often break or do not show as complete on the learner side even when the module is marked as complete on the back end
We love the ability to have a user-friendly system that integrates well with our different HR interfaces (we have 3 systems that feed data/employees into the system). It makes it easy to track course completions and report out on metrics enterprise-wide. In addition, the ability to provide consistent education to staff who are geographically dispersed is a huge incentive for us, and Absorb LMS does this seamlessly.
It is very intuitive, not just from an admin perspective to manage courses and track completions, but also from a learners' perspective. It is very easy to find courses, search for courses, and track personal course progress. The interface is well designed, which makes it simpler for our audience to navigate the portal and find what they are looking for
We have never had any major issue with Absorb's availability. Any outages that have occurred have been planned an communicated. Any small issues that occur within the Absorb platform have been addressed efficiently and quickly by support and the development team
Absorb LMS's performance is very reliable and consistent. Pages load quickly. Report are generated within a reasonable amount of time (even with significant amounts of data), etc. Nothing seems to slow it down.
[...] is a ROCK star- having her as part of our support team has been a game changer. She is a true problem solver at heart and has an unique ability to retain who we are as a company and match that with what can help us most. She has been a game changer for our internal admin team and is supporting us through a business review to help guide us in the best direction on our constant growth.
The customer support and customer success teams are really great. BUT, it is their product team that sends them into a super high rating. The product team has worked with me on several occasions to try to solve the business challenges that I have.
Absorb was able to provide an initial training of the platform, covering all our basic needs. Additionally, there are Absorb learning modules available for further learning that can be accessed at anytime. There is also the ability to review Absorb's extensive resource library to find the answers to questions/troubleshooting. Beyond that, we opted for the Premier Support so our organization has access to a dedicated Customer Success Manager.
The implementation of Absorb went very seamlessly. We previously had the Oracle LMS and importing user data and getting the new system up to speed was painless. The smooth transition helped leaders and staff gain confidence early in the application/company and we have had a successful partnership with Absorb since.
All sites provided at least a basic LMS platform, and Talent was probably the closest in terms of features and like-for-like comparison. Ultimately, none of the others had the same level of course creation and it would either have meant outsourcing or spending a significant amount of time building the courses which was not ideal as we would still be paying for the service during this time. Absorb had the best course creation software of all evaluated which is why we chose it, although it was also by far the most expensive of those evaluated.
Thought Industries is better on the financial side and as far as ease of use. It is more affordable than Docebo and is more aligned to an external customer use case. Docebo and Tovuti seemed to be more for internal training. Tovuti was less expensive, but it was a little harder to use although it had more quiz features.
We have already scaled our LMS from a couple hundred users to 1000 users and have plans to scale even larger. We use the LMS across multiple internal departments. countries and user types. Absorb has made it easy to integrate and scale and we will continue to scale in the near future.
I believe this question speaks to additional professional service hours that we had built into our contract to work with a set of staff members for purposes of changes or enhancements to our specific instance of Absorb. Again, I have nothing but positive things to say regarding our dealings with people at all levels of the organization. The PMs, the technical experts, the help desk staff are all friendly, knowledgeable, helpful and efficient
Lighter administrative load, we went from 20-30 support tickets per month to 1 or 2.
Our course setup and configuration time now takes less than 5 minutes. In our previous system it took us close to 15 minutes to publish a course.
We have been able to push administrative responsibilities to department level administrators, because of the ability to have department level admins, who only have access and control of their department users and content.
