ABILITY Network SMARTFORCE vs. Verint Workforce Management for Back Office

ABILITY Network SMARTFORCE

4 Reviews and Ratings

Verint Workforce Management for Back Office

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ABILITY Network SMARTFORCE	Score9.1 out of 10	N/A	ABILITY Network, an Inovalon company (acquired 2018) offers the SMARTFORCE suite of employee scheduling applications for healthcare. The technology is based on the former ShiftHound product and company, which was acquired by ABILITY Network in 2017.	N/A
Verint Workforce Management for Back Office	Score7.3 out of 10	N/A	Verint® Back-Office Workforce Management™ is a suite of solutions that aims to help improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Streamlining processes may result in ROIs like: · Reduction in backlogs · Lift in capacity · Cost savings · Faster turnaround…	N/A

Pricing

ABILITY Network SMARTFORCE

Verint Workforce Management for Back Office

No answers on this topic

No answers on this topic

Pricing Offerings
ABILITY Network SMARTFORCE	Verint Workforce Management for Back Office
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	ABILITY Network SMARTFORCE	Verint Workforce Management for Back Office
Small Businesses	When I Work Score8.7 out of 10	When I Work Score8.7 out of 10
Medium-sized Companies	When I Work Score8.7 out of 10	When I Work Score8.7 out of 10
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ABILITY Network SMARTFORCE	Verint Workforce Management for Back Office
Likelihood to Recommend	- (0 ratings)	7.3 (1 ratings)
Usability	- (0 ratings)	8.2 (1 ratings)

User Testimonials
	ABILITY Network SMARTFORCE	Verint Workforce Management for Back Office
Likelihood to Recommend	Inovalon No answers on this topic	Verint I believe it is well suited for larger companies or companies that are looking to scale larger. It works well for all levels of business, but definitely is great for leaders who seek to better manage their employees and understand the work they are completing or just what they are doing throughout the day Incentivized Verified User Read full review
Pros	Inovalon No answers on this topic	Verint DPA - da best triggers Schedule optimization Verified User Read full review
Cons	Inovalon No answers on this topic	Verint Your graphs. Sweet lord they are hideous Report formats are a struggle bus I hate riding Back office quality tracking Verified User Read full review
Usability	Inovalon No answers on this topic	Verint I would say that Verint is very user friendly and is easy to navigate. I have not had any negative experiences with training staff on how to utilize the suite and the feedback I have received has always been positive. I would say that reporting could be easier to navigate and utilize on both the back office and customer side. Incentivized Verified User Read full review
Alternatives Considered	Inovalon No answers on this topic	Verint Well team showed up to win, so you beat them out hands down, It was frankly embarrassing for them. Verified User Read full review
Return on Investment	Inovalon No answers on this topic	Verint 9 million in the first 2 years 3 million subsequent years Future benefit is ball-parked at $5.4M Verified User Read full review
ScreenShots		Verint Workforce Management for Back Office Screenshots