ABECAS Trucking and Freight Management Software vs. ShipStation

Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.

• The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
• ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
• The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.

Incentivized

• In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
• In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
• Fix USPS International Shipping issues!!

There are just many issues regarding communication of policies and requirements regarding API usage and plan level needs that cause for the low rating. Also, the lack of reporting details that are available through the platform is not ideal for our 3PL needs to track activities of customer's orders and shipping Qty or activities

Incentivized

ShipStation customer support was easy to use. The written help sections were clear and we could find answers to our questions even if we had to dig a little and read several articles. We often used the chat feature to get quick answers. Once the system was set up for our needs it worked quite well.

Incentivized

ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one that does. With ShipStation, I can ship a flat, rigid mailer for 76 cents. With Pirate Ship, the minimum is over $3. When you ship a lot of these, it all adds up.

Incentivized

• Pays for itself: The discounts on shipping labels more than pays for the small monthly fee to use.
• Saves time: Automations streamline the fulfillment process to the point where shipping becomes one click.
• Prevents errors: You never have to manually enter data, which means there's no chance for user error.

Incentivized