AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.
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Elite 3E
Score 6.2 out of 10
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Elite (formerly of Thomson Reuters) offers 3E, an enterprise business management platform for legal designed to support growth, standardize workflows, and provide integrated financial & matter management.
AbacusLaw allows the whole law firm to be on the same page with access to a community calendar, billing, etc. It is a bit of a bummer that you need to put significant time into training to understand how to use AbacusLaw fully and get the most out of it. I wish there were quicker and easier ways to train and let people know about new additions
3E Elite is well suited for a company or firm that has many clients and is engaged in pro bono activities, particularly one that will track pro bono time for employees and credit them for that time. Additionally, companies with large clients can use it to determine where the bulk of their business comes from.
SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
Having a lot of issues since day one
We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
