8x8 Meet (discontinued) vs. Polycom RealPresence Immersive Studio

The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.

Polycom RealPresence Immersive Video Conferencing is perfect for an organization with different offices all over the world and this comes from first hand experience. It is well suited for an organization that relies on video conferencing to video chat with clients that also use Polycom. It would not be well suited for a company that could make do with a cheaper solution, i.e. Skype or Zoom.

Incentivized

• The system allows our employees to work from home and continue to be connected to the phone system.
• Meetings are easy to join & establish.

• Small Conference Rooms
• Ad-Hock Meetings
• Scheduler Room Reservation

Incentivized

• Less wait time on Service calls.
• Admin view is rather complex.

• Affordable support package
• Though they are the best it's not easy procuring product
• All in one cloud solutions

Incentivized

It is fairly easy to set up and use both for the administrator and the end user.

Incentivized

Polycom RealPresence is really only the preferred teleconferencing solution when using a purpose built room for a scheduled face to face meeting. For ad hoc video meetings, Hangouts, Skype, and Slack all provide fewer friction points for average use cases. In fact, as Google accounts are nearly ubiquitous at this point, Hangouts has almost become the de facto standard for ad hoc video conferencing amongst our users.

Incentivized

• The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
• Moves calls to other line if unanswered.

• It makes conferencing with our team members in Ireland, India, and Peru much easier and more cost effective.

Incentivized