8x8 Meet (discontinued) vs. Pexip

The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.

There are many meetings that take place in our business and we also have many remote employees. Videxio allows everyone to participate and be part of a conference, which is much different than just being on the phone. Our weekly performance meeting is a must-attend event and Videxio makes it easier.

Incentivized

• The system allows our employees to work from home and continue to be connected to the phone system.
• Meetings are easy to join & establish.

• Interfaces seamlessly with Skype, Google Hangouts and Microsoft Teams.
• The ability to have two content items on the screen at one time, being video of the presenters and a sharescreen, or open document, is brilliant.
• Pexip Infinity is available as a full on-premises solution, which is great for a defence industry enterprise.

Incentivized

• Less wait time on Service calls.
• Admin view is rather complex.

• I am so grateful to have found the perfect video all tool I can’t recommend any improvements. But I know they are great listeners and will send any I think of in the future.

Incentivized

Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.

Incentivized

I was not satisfied with the quality of the video GoToMeeting provided us. Moreover, my team didn’t find it easy to operate this software as it has a very tough and dry interface and above all the features GoToMeeting possesses were quite vague and we were not able to find them.

Ultimately, we found software that is perfect for our virtual connectivity.

Incentivized

• The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
• Moves calls to other line if unanswered.

• We were able to quickly reduce the backlog of video interview work that was stuck in queue.
• We wasted no time searching through the 30+ other competitors in this space, many of which we had already tried, because Videxio had every thing we could not find up until then.
• No negative impacts, in fact, because TrustRadius helped us find Videxio very quickly, we actually reduced the time it took to get our project back on track.

Incentivized