Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Cisco VoIP PBX (discontinued)
Score 7.0 out of 10
N/A
Cisco's VoIP PBX product has reached its end-of-life, and is no longer available for sale.
N/A
Pricing
3CX
Cisco VoIP PBX (discontinued)
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
No answers on this topic
Offerings
Pricing Offerings
3CX
Cisco VoIP PBX (discontinued)
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Price displayed is based on 25 users.
3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
I think it would have been better to use a real hardphone at the time I was working at the company. Cisco never managed to work and IT was struggling with it. The UI was also terrible in my experience, the buttons didn't display so we have to guess if something was clickable or not. The window was also very small, I don't remember having the possibility to have it bigger, but if so, this would look terrible seeing at the very old interface.
The 3CX Phone System has a really nice auto-provision feature that works with plug and play phones, so then all that's needed is for each to have an extension assigned to them.
The 3CX Phone System web portal is exceptional. I love how I can keep it open during the day and quickly see who is busy on the phone and which lines are available. I can also call quickly by a simple click of the mouse.
The app that accompanies this allows me to provision my cellphone via the app to my classroom extension so that if I am out of my classroom and someone calls my phone, it also rings on my cell phone. I can also call via the app and it appears as if I am calling from my classroom extension.
As I have been working on Cisco VoIP PBX for the last 6 years, whenever there is any slackness, Cisco corrects it by bringing the next version of the product.
The only thing I believe can be improved is the log structure, while troubleshooting the issue, logs are a little cryptic, they take a little bit more time to go through.
All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
We had offers from a local company to do VoIP and we were looking at cisco even Microsoft for our solution, but in the end, we wanted control over our phone system not a service with good support, yet at the same time we didn't want to pay a lot of money for solutions like Cisco.
Cisco has the most stable and reliable solution in our comparison with other vendors. The way Cisco handles the redundancy of the system makes our communications experience zero interruption problems, and that was very different from the other vendors we used before deciding to migrate to Cisco VoIP PBX. Another good point was the fast and easy implementation. Only two days were necessary to bring all systems up with all integrations we have (billing, AD, and MSFT Teams).
Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.
Can't provide the loved hard numbers regarding the ROI, but the flexibility from the business point of view regarding a rapid implementation of a new branch or even a headquarter, is a benefit that any solid company should aspire to have these days, and there aren't many options with these capabilities out there.
