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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CX

    Score8.6 out of 10
    N/ACyprus based company 3CX offers an IP PBX phone system.

    $1.08

    per user/per month

    Cisco VoIP PBX (discontinued)

    Score7 out of 10
    N/ACisco's VoIP PBX product has reached its end-of-life, and is no longer available for sale.N/A
    Pricing
    3CXCisco VoIP PBX (discontinued)
    Editions & Modules
    Pro
    $1.08
    per user/per month
    Enterprise
    $1.31
    per user/per month
    Standard
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    3CXCisco VoIP PBX (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.—
    More Pricing Information
    Community Pulse
    3CXCisco VoIP PBX (discontinued)
    Considered Both Products
    3CX
    Chose 3CX
    Other phone systems we evaluated were more traditional PBX systems using proprietary hardware servers. We chose 3CX for the flexibility and self-service capabilities. For us this meant being able to replace an aging phone system in one move, then bringing remote locations into …
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    63%
    Would buy again
    5 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    3CXCisco VoIP PBX (discontinued)
    Small Businesses
    Sangoma Asterisk
    Score8 out of 10
    Sangoma Asterisk
    Score8 out of 10
    Medium-sized Companies
    Sangoma Asterisk
    Score8 out of 10
    3CX
    Score8.6 out of 10
    Enterprises
    Sangoma Asterisk
    Score8 out of 10
    Sangoma Asterisk
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    3CXCisco VoIP PBX (discontinued)
    Likelihood to Recommend
    7.4
    (14 ratings)
    7.5
    (8 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    5.4
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    3CXCisco VoIP PBX (discontinued)
    Likelihood to Recommend
    3CX
    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Incentivized
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    Discontinued Products
    The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
    Incentivized
    Read full review
    Pros
    3CX
    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Incentivized
    Read full review
    Discontinued Products
    • Local routing on remote branches
    • Telephony features flexibility
    • Different endpoint alternatives for all use cases
    • Real integration with other systems or platforms
    Incentivized
    Read full review
    Cons
    3CX
    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Incentivized
    Read full review
    Discontinued Products
    • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
    • The UI looks terribly old, not even a little bit looking like a hardphone.
    • More options during a call.
    Incentivized
    Read full review
    Usability
    3CX
    No answers on this topic
    Discontinued Products
    All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
    Incentivized
    Read full review
    Support Rating
    3CX
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Incentivized
    Read full review
    Discontinued Products
    Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
    Incentivized
    Read full review
    Alternatives Considered
    3CX
    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Incentivized
    Read full review
    Discontinued Products
    As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
    Incentivized
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    Return on Investment
    3CX
    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Incentivized
    Read full review
    Discontinued Products
    • Positive impact is users are happy with service provided by Cisco VoIP PBX.
    • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
    Read full review
    ScreenShots

    3CX Screenshots

    Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues