[24]7 Voices vs. Luma
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
[24]7 Voices | N/A | N/A | [24]7 Voices reinvents interactive voice response (IVR) for the digital age. Powered by conversational AI technologies that support natural, intent-based interactions, Voices supports customers and increases automation. It augments basic IVR with interactive visual content, contextual IVR journeys, and fraud prevention technologies in order to deliver an exceptional customer experience (CX). | N/A |
Luma | Score9.9 out of 10 | N/A | Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support. | N/A |
| [24]7 Voices | Luma | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| [24]7 Voices | Luma | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 100% Would buy again 5 Answers | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | 100% Happy with the feature set 5 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 100% Lived up to sales and marketing promises 5 Answers | |
| Implementation went as expected | ||
No answers on this topic | 100% Implementation went as expected 5 Answers | |
| [24]7 Voices | Luma | |
|---|---|---|
| Small Businesses | No answers on this topic | No answers on this topic |
| Medium-sized Companies | Cortana (discontinued) Score7.5 out of 10 | Cortana (discontinued) Score7.5 out of 10 |
| Enterprises | Cortana (discontinued) Score7.5 out of 10 | Cortana (discontinued) Score7.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| [24]7 Voices | Luma | |
|---|---|---|
| Likelihood to Recommend | - | 8.5 |
| [24]7 Voices | Luma | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic |
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| Pros | No answers on this topic |
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| Cons | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
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| Return on Investment | No answers on this topic |
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| ScreenShots |


