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[24]7 Voices vs. Five9 Intelligent Virtual Agent

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    [24]7 Voices

    N/AN/A[24]7 Voices reinvents interactive voice response (IVR) for the digital age. Powered by conversational AI technologies that support natural, intent-based interactions, Voices supports customers and increases automation. It augments basic IVR with interactive visual content, contextual IVR journeys, and fraud prevention technologies in order to deliver an exceptional customer experience (CX).N/A

    Five9 Intelligent Virtual Agent

    Score9.9 out of 10
    N/AFive9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
    Pricing
    [24]7 VoicesFive9 Intelligent Virtual Agent
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    [24]7 VoicesFive9 Intelligent Virtual Agent
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    [24]7 VoicesFive9 Intelligent Virtual Agent
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Cortana (discontinued)
    Score7.5 out of 10
    Cortana (discontinued)
    Score7.5 out of 10
    Enterprises
    Cortana (discontinued)
    Score7.5 out of 10
    Cortana (discontinued)
    Score7.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    [24]7 VoicesFive9 Intelligent Virtual Agent
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    [24]7 VoicesFive9 Intelligent Virtual Agent
    Likelihood to Recommend
    [24]7.ai
    No answers on this topic
    Five9
    It works great in the pre-qualify area
    Incentivized
    Read full review
    Pros
    [24]7.ai
    No answers on this topic
    Five9
    • pre qualify processing
    • real time analytics
    • scores calls quality
    Incentivized
    Read full review
    Cons
    [24]7.ai
    No answers on this topic
    Five9
    • more training would be good
    • documentation and case study materia;
    Incentivized
    Read full review
    Alternatives Considered
    [24]7.ai
    No answers on this topic
    Five9
    It does an excellent cost-effective job
    Incentivized
    Read full review
    Return on Investment
    [24]7.ai
    No answers on this topic
    Five9
    • pre qualify process is big
    • real time analytics are great
    Incentivized
    Read full review
    ScreenShots