20 Miles vs. Showpad eOS®

At this point I am having trouble coming up with something that fits here. The product works well some of the time but when it doesn't it makes such an impact that it overshadows any positive impact that we received

Showpad Content works well to provide a central hub for all document hosting. The interface is simple and easy enough to use. Our sales team likes that you are able to see when a user has opened your file once it has been shared with them and how long they spent viewing it.

Incentivized

• Excellent tracking of email and alert notifications
• Great sales analytics that helped forecasting
• The live demo function was extremely helpful
• Tight integration into Salesforce

• User-Friendly. The ability to easily customize to fit your needs
• Delivering content easily and quickly, reducing cost for print, and out of date information
• Reporting. Providing the analytical function to track what content has been utilized or not utilized and become more efficient in the type of information you share
• Offline Use. The ability to be able to view content offline

Incentivized

• My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired.
• I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product.
• We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution.

• Not truly a limitation, but I would love it if I could customize the design a bit further within the shared spaces that I create.
• Loading large resources sometimes takes a few seconds - not particularly long and not an issue, but it is not instantaneous in some cases.

Incentivized

Great sales tool especially because we didn't know we needed it... its helped us increase our performance which is ALWAYS important!

I have not been involved with support from Showpad so I am not entirely sure. However, we have received some emails from our help desk about an outage and it seems like it didn't last very long so I would say that it was pretty effective support to that extent.

Incentivized

Fileboard has tighter integration into Salesforce and is less expensive. ClearSlide has a few more bells and whistles that may or may not be needed for your environment.

Honestly, I have yet to see another service similar to Showpad. You might have email trackers that tell you when your clients opened up an email or which links from your email were clicked. Showpad has it all, in addition to having a hub of resources where you can easily share with your clients. The level of engagement tracking from using Showpad is next-level.

Incentivized

• Decreased sales time based on us know what content our prospects were/weren't looking
• Increased opportunity pipeline
• Improved our forecasting abilities.

• We are not limited by what physical catalogs and literature we get - we can send out any piece of literature to a customer.
• All of our content is centralized in one place.
• Our marketing department has the ability to view what content is shared the most and viewed the most, so they can focus on those items.
• Gives our sales reps visibility into what our customers are looking at.

Incentivized