17hats vs. Nimble

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Nimble
Score 9.8 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$19
Per User Per Month
Pricing
17hatsNimble
Editions & Modules
Starting Price
$45.00
per month
Business
$19.00
Per User Per Month
Offerings
Pricing Offerings
17hatsNimble
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsNimble
Features
17hatsNimble
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
Ratings
21% above category average
Nimble
8.5
Ratings
10% above category average
Customer data management / contact management10.00 Ratings9.50 Ratings
Workflow management10.00 Ratings8.40 Ratings
Integration with email client (e.g., Outlook or Gmail)9.00 Ratings9.40 Ratings
Contract management10.00 Ratings8.50 Ratings
Quote & order management10.00 Ratings6.60 Ratings
Interaction tracking8.00 Ratings9.20 Ratings
Territory management00 Ratings8.70 Ratings
Opportunity management00 Ratings8.10 Ratings
Channel / partner relationship management00 Ratings8.10 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
Ratings
6% above category average
Nimble
8.1
Ratings
7% above category average
Case management8.00 Ratings7.90 Ratings
Call center management00 Ratings8.20 Ratings
Help desk management00 Ratings8.30 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
Ratings
5% above category average
Nimble
8.7
Ratings
14% above category average
Lead management8.00 Ratings8.40 Ratings
Email marketing00 Ratings9.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
Ratings
22% above category average
Nimble
8.2
Ratings
8% above category average
Task management9.00 Ratings8.50 Ratings
Billing and invoicing management10.00 Ratings8.40 Ratings
Reporting00 Ratings7.70 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
Ratings
29% above category average
Nimble
8.6
Ratings
14% above category average
Custom fields9.90 Ratings9.00 Ratings
Custom objects10.00 Ratings8.30 Ratings
Scripting environment00 Ratings8.50 Ratings
API for custom integration00 Ratings8.80 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
Ratings
13% above category average
Nimble
9.3
Ratings
11% above category average
Single sign-on capability10.00 Ratings9.40 Ratings
Role-based user permissions9.00 Ratings9.30 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
Ratings
9% above category average
Nimble
8.8
Ratings
18% above category average
Marketing automation8.00 Ratings8.70 Ratings
Compensation management00 Ratings8.90 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
Ratings
9% above category average
Nimble
8.3
Ratings
12% above category average
Mobile access8.00 Ratings8.30 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Nimble
8.9
Ratings
16% above category average
Forecasting00 Ratings8.90 Ratings
Pipeline visualization00 Ratings8.80 Ratings
Customizable reports00 Ratings9.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Nimble
8.4
Ratings
13% above category average
Social data00 Ratings8.40 Ratings
Social engagement00 Ratings8.40 Ratings
Best Alternatives
17hatsNimble
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsNimble
Likelihood to Recommend
10.0
(0 ratings)
8.5
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.3
(0 ratings)
Usability
9.0
(0 ratings)
8.5
(0 ratings)
Support Rating
8.0
(0 ratings)
9.8
(0 ratings)
User Testimonials
17hatsNimble
Likelihood to Recommend
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
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[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.
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Pros
  • Invoicing
  • Creating online questionnaire
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  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
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Cons
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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  • I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance
  • The 4.x firmware was pretty buggy and it gave off a lot of temp alarms
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Likelihood to Renew
No answers on this topic
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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Usability
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Support Rating
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
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Alternatives Considered
No answers on this topic
I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM.
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Return on Investment
  • ROI - Saves me time on creating invoices and questionnaires.
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  • As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account.
  • Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota.
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ScreenShots