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123FormBuilder vs. SurveySense by Marcom Robot

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    123FormBuilder

    Score8 out of 10
    N/A123ContactForm is an online form and survey builder. Its drag and drop interface doesn't require coding skills, thus it can be used by both technical and non-technical people. The web forms can be integrated with various 3rd party apps and can be fully customized to match business or individual needs.

    $37

    per month per user

    SurveySense by Marcom Robot

    N/A
    Small Businesses (1-50 employees)
    Marcom Robot Customer Feedback Tool enables users to gauge customer sentiment, quantify customer loyalty, and discover how customers really feel about products, services, or interactions with a service team. Users can build one question and multi-question surveys, collect and analyze customer feedback, measure and track CSAT, CES and NPS. Why Marcom Robot? Create one…

    $16

    per month

    Pricing
    123FormBuilderSurveySense by Marcom Robot
    Editions & Modules
    Gold
    $37.00
    per month per user
    Platinum
    $49.00
    per month per user
    Diamond
    $99.00
    per month per user
    Enterpise
    $225
    per month per user
    Basic
    Free
    Free (20 responses/mo.)
    $0
    per month
    Small (100 responses/mo.)
    $16
    per month
    Medium (500 responses/mo.)
    $41
    per month
    Large (1,000 responses/mo.)
    $66
    per month
    Offerings
    Pricing Offerings
    123FormBuilderSurveySense by Marcom Robot
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount of up to 50% available for annual pricing.Pricing plans start with free and scale up as much as needed.
    More Pricing Information
    User Ratings
    123FormBuilderSurveySense by Marcom Robot
    Likelihood to Recommend
    1.0
    (8 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    6.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    123FormBuilderSurveySense by Marcom Robot
    Likelihood to Recommend
    Kiteworks
    If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Pros
    Kiteworks
    • Ease of constructing a form with requisite inputs
    • Customizable look and feel options based on varying requirements in our case
    • Logic based branching & validation
    Incentivized
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    Marcom Robot
    No answers on this topic
    Cons
    Kiteworks
    • Some employees are intimidated at first. After all, it is html.
    • There is so much functionality that it can be easy for novices to get lost.
    • Will there be more payment flexibility? parents use more of the bank to person payment options.
    Incentivized
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    Marcom Robot
    No answers on this topic
    Likelihood to Renew
    Kiteworks
    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Usability
    Kiteworks
    Easy to install and quickly explain to others how to use
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Reliability and Availability
    Kiteworks
    I did not encounter any blackout issues
    Incentivized
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    Marcom Robot
    No answers on this topic
    Performance
    Kiteworks
    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Support Rating
    Kiteworks
    Very neutral, did not have to use support a lot
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Online Training
    Kiteworks
    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Implementation Rating
    Kiteworks
    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Incentivized
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    Marcom Robot
    No answers on this topic
    Alternatives Considered
    Kiteworks
    No answers on this topic
    Marcom Robot
    No answers on this topic
    Scalability
    Kiteworks
    It was easy to install and I believe that would make it easy to use across several websites
    Incentivized
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    Marcom Robot
    No answers on this topic
    Return on Investment
    Kiteworks
    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Read full review
    Marcom Robot
    No answers on this topic
    ScreenShots

    123FormBuilder Screenshots

    Screenshot of the 123FormBuilder home pageScreenshot of the dashboardScreenshot of the form editorScreenshot of the new form windowScreenshot of where to add integrations to formsProduct screenshot

    SurveySense by Marcom Robot Screenshots

    Screenshot of One-question and multi-question surveysScreenshot of CSAT and NPS reports and dashboardsScreenshot of Alerts on feedback that requires your attention.Screenshot of Integrations with third-party tools and solutions