123FormBuilder vs. Cvent Surveys

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

Incentivized

Our company needs surveys to give feedback to our speakers. Cvent Surveys allows attendees to give honest and accurate feedback on the spot after a session ends. It is easier to collect the data, send it to our marketing team, and have them send the feedback to each speaker so they know their strengths but also what needs to be worked on.

Incentivized

• We could build html forms with little or no html experience. This is empowering.
• We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
• The reporting feature was great, as it was easy for administrators to see results at a glance.

Incentivized

• It allows for clients to ask questions they need answered.
• It records everything for you and gathers information for both the client and the sales representative to read.
• It is a middleman for the client and Sales rep. It is a wonderful tool and easy to navigate around. People find it easy and simple to use.

• You need to be able to give your customers i.e. me the ability to be able to send an SMS to the consumers filling in our enquiry forms.

• I have had some occasional errors that have come up in the system that don't seem to have an obvious cause. These can be frustrating to overcome, but Cvent support has always been able to resolve these issues.
• Cvent might be a little to rigid at times on the back-end. It could just be my lack of coding experience, but sometimes the html emails and survey templates can be difficult to make as aesthetically pleasing as I would like.
• The opening screen for 'Known Surveys' often bothers me because you cannot add additional fields to the "first page" of the survey. This is only if you are not sending the email through Cvent, so it is not a major flaw.

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

Incentivized

1. Ease of itegration to other technologies for automation
2. Intuitive use of the technology
3. Performance (not encountering any network or downtime)
4. Upgrades and updates made frequently enhancing the tool itself
5. Exceptional support team that are quick to respond to any issues or questions
6. Security within Cvent allowing for user groups to be created segregating organizations providing for both protection and security of their data and content
7. Cvent notification process of company changes or improvements
8. Valuable metrics from both the administrative side as well as the survey side of the tool

Easy to install and quickly explain to others how to use

Incentivized

This program is so versatile to be able to do whatever is needed. There isn't a time that I have built a survey that hasn't done exactly what is needed. No matter how complicated the questions are, the data that is put out is easy for leadership to read and understand. That is what is needed. They shouldn't have to go through complex data and spend a lot of time trying to analyze it.

I did not encounter any blackout issues

Incentivized

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

Incentivized

Very neutral, did not have to use support a lot

Incentivized

I have not needed to contact support before for this feature in Cvent. The support team for other features have been great though, so I will provide an answer for that. Cvent is on point with their customer care. They’re prompt and make sure the issue is fixed. They will also follow up with you to make sure everything is still working smoothly or if any additional help is needed

Incentivized

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

Incentivized

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

Incentivized

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.

Incentivized

Cvent survey does exactly what we need it to. There is no reason to look at other products. That effort can be used elsewhere. Information that is kept within the same program makes it easier to compare data across the board and certain functions will not have to be repeated from the foundation since most of the information will flow into other programs within Cvent and we won't have to type all the information over again. It saves time, which is not what a lot of people have.

It was easy to install and I believe that would make it easy to use across several websites

Incentivized

• While looking at other task request systems like Zoho and Wrike. 123ContactForm has been the most cost-effective tool for building request forms that fit the needs of the creator and user.

Incentivized

• Saved a lot of money, once we brought everything to Cvent, we were able to close out other programs and software subscriptions.
• Seemed a little expensive at first, but once we integrated everything it made much more sense.
• I've gotten good at navigating around Cvent, which has made operations and getting campaigns out much easier.