10to8 Appointment Scheduling Software vs. Sabre Red Workspace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
10to8 Appointment Scheduling Software
Score 6.5 out of 10
N/A
10to8 is appointment management software from the UK company of the same name.
$0
pcm (100 appts + 2 logins)
Sabre Red Workspace
Score 9.2 out of 10
N/A
Sabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.N/A
Pricing
10to8 Appointment Scheduling SoftwareSabre Red Workspace
Editions & Modules
Free Forever
$0
pcm (100 appts + 2 logins)
Basic
$12
pcm (100 appts + 2 logins)
Grow
$25
pcm (300 appts + 3 logins)
Bigger Business
$50
pcm (600 appts + 6 logins)
Bespoke
Bespoke
Bespoke
No answers on this topic
Offerings
Pricing Offerings
10to8 Appointment Scheduling SoftwareSabre Red Workspace
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
10to8 Appointment Scheduling SoftwareSabre Red Workspace
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User Ratings
10to8 Appointment Scheduling SoftwareSabre Red Workspace
Likelihood to Recommend
9.8
(0 ratings)
9.6
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
9.8
(0 ratings)
9.0
(0 ratings)
User Testimonials
10to8 Appointment Scheduling SoftwareSabre Red Workspace
Likelihood to Recommend
I think the competitive booking sites, to my understanding, offer more integrated full-office functions like client history, visit or product payments, etc.
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If you want to keep all of your choices in the same location, this is an excellent choice to make.Sabre is an excellent choice for serious travel agents who are prepared to devote a substantial amount of time to learning and becoming proficient with a booking platform. It provides agents with excellent functions such as the ability to find flight availability and pricing in real time, the capacity to hold flights for up to 72 hours, and the capability to book with a secure and well-known system. The primary issue is that it is geared toward the needs of agents; as a result, it is EXTREMELY challenging for a new user to pick up and become proficient with Sabre.
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Pros
  • Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
  • Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
  • Flexibility with payments - payments can be required or optional at the time of booking.
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  • Sabre is a classic system with no shiny, flashy interruptions or things made to confuse. It is very straightforward.
  • Sabre is keystroke based, so it is quick to make entries and search for flights.
  • Sabre works in real-time, allowing for current pricing and availability.
  • Sabre allows the ability to hold flights for a travel agent longer than what an average person searching for flights can.
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Cons
  • Different availability per appointment types.
  • Too many places to put info about business (there's 3 different places to describe the business and it's easy to miss one when updating).
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  • Not a good support system
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Usability
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
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No answers on this topic
Support Rating
I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.
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In my 14 years of using Sabre Red Workspace, their software support desk has always offered top-notch customer service and professionalism. Their representatives are extremely knowledgeable, and there has never been a time where they weren't able to quickly and accurately resolve our issues or answer our questions when we called, and we have never been charged for their assistance.
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Alternatives Considered
We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
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Error Free Functionality, More Availability and Much better in speed
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Return on Investment
  • The tool makes my business look professional online and helps me manage my business as a whole with calendar syncing and zoom conferencing meeting integrations to name a few.
  • If insights and analytics is what you are after you can also run reports and download them to use for monthly or quarterly business reviewing.
  • The time saved using 10to8 is priceless. You can import or create intake forms for each service that you can make as a requirement for your clients to complete.
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  • Sabre Red Workspace's canned and customizable scripts and mid/back office QC routines that we have in place have reduced the amount of agent errors.
  • The number of debit memos our agency receives has not been completely eliminated, but it has significantly decreased.
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ScreenShots

10to8 Appointment Scheduling Software Screenshots

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