10Duke Entitlements vs. KACE Asset Management Appliance

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.

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• Gives you real time data to systems on my network.
• I can get information on all applications running on devices on my network.
• I can get information on what systems are not currently patched and up to date with MS and Virus definitions!

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• The UI is clunky and could use a redesign
• Support is good but sometimes it's hard to get someone right away or a response in a timely manner
• expand some support beyond dell and others to include something like Microsoft Surfaces, etc.
• KB articles need a refresh, there are a lot of older things out there that don't apply anymore.

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The appliance and software does its job, as it's intended to. There aren't many other bells and whistles. integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs. If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache

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We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.

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Independently Invited by TrustRadius

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• Original investment was very substantial but I believe will be well worth it in the long run!
• DAM gives us a great view of what happening and whats on out network as far as PC, Laptops and Servers.
• The reporting function will help with budget proposals to BOS for County Budgets and giving exact numbers of systems and software and devices on the County Domain

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info