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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    10000ft

    Score6.3 out of 10
    N/A10,000ft is a high-level resource planning and insights tool for project management that serves as visual resource planning software.

    $9

    per month per user

    Service Autopilot

    Score8 out of 10
    N/AService Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
    Pricing
    10000ftService Autopilot
    Editions & Modules
    Pro
    $9
    per month per user
    Business
    $32
    per month per user
    Enterprise
    Contact Sales
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    10000ftService Autopilot
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsIf billed yearly, Pro version is offered at a discounted rate of $7/user/month and Business is offered at $25/user/month.—
    More Pricing Information
    Features
    10000ftService Autopilot
    Project Management
    Comparison of Project Management features of 10000ft and Service Autopilot
    Feature
    10000ft
    4.5
    4 Ratings
    52% below category average
    Service Autopilot
    8.0
    1 Ratings
    4% above category average
    Task Management6.34 Ratings8.01 Ratings
    Resource Management8.04 Ratings8.01 Ratings
    Gantt Charts9.03 Ratings00 Ratings
    Scheduling7.14 Ratings8.01 Ratings
    Workflow Automation4.24 Ratings8.01 Ratings
    Team Collaboration4.03 Ratings8.01 Ratings
    Support for Agile Methodology1.02 Ratings00 Ratings
    Support for Waterfall Methodology1.02 Ratings00 Ratings
    Document Management6.03 Ratings8.01 Ratings
    Email integration1.03 Ratings8.01 Ratings
    Mobile Access1.02 Ratings00 Ratings
    Timesheet Tracking7.03 Ratings00 Ratings
    Change request and Case Management3.84 Ratings00 Ratings
    Budget and Expense Management3.84 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of 10000ft and Service Autopilot
    Feature
    10000ft
    5.0
    2 Ratings
    41% below category average
    Service Autopilot
    -
    Ratings
    Quotes/estimates6.01 Ratings00 Ratings
    Invoicing2.01 Ratings00 Ratings
    Project & financial reporting7.02 Ratings00 Ratings
    Best Alternatives
    10000ftService Autopilot
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score9.6 out of 10
    Microsoft To Do
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    10000ftService Autopilot
    Likelihood to Recommend
    6.4
    (4 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    10000ftService Autopilot
    Likelihood to Recommend
    Artefact Product Group, LLC
    I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
    Incentivized
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    BACKTELL, INC
    Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
    Incentivized
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    Pros
    Artefact Product Group, LLC
    • Clear views
    • Employees said it was easy to use
    • They liked that it reflects changes immediately (or nearly immediately)
    Incentivized
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    BACKTELL, INC
    • service history, tracking
    • service scheduling
    • service/client notes
    Incentivized
    Read full review
    Cons
    Artefact Product Group, LLC
    • The only problem I have with 10000ft is that the design/UI has started to feel a little outdated.
    • I would like to have pre-done integrations with other platforms.
    Incentivized
    Read full review
    BACKTELL, INC
    • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
    • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Artefact Product Group, LLC
    I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
    Incentivized
    Read full review
    BACKTELL, INC
    Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
    Incentivized
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    Support Rating
    Artefact Product Group, LLC
    They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.
    Incentivized
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    BACKTELL, INC
    No answers on this topic
    Alternatives Considered
    Artefact Product Group, LLC
    Lower cost, easier interface, lower learning curve. More use it than past software b/c of these reasons. We use it now daily instead of as needed.
    Incentivized
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    BACKTELL, INC
    We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
    Incentivized
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    Return on Investment
    Artefact Product Group, LLC
    • Better at adjusting budgets in real-time
    • Gets us away from complex spreadsheets like Excel and Sheets
    • Feels like we have been a bit more scalable in our approach thanks to this software
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    ScreenShots